Our Service Charter

The quality of our care services are of paramount importance to us and we believe that meeting the requirements, needs and expectations of our clients is the ultimate measurement of what we do. We place our clients needs at the core of everything we do.

Are you satisfied with your current care provider? Do they:

  • Turn up on  time?
  • Stay the full time they are paid for?
  • Respect you, your wishes and your belongings?
  • Treat you with dignity?
  • Are you given freedom of choice in your home?

If you can’t answer yes to ALL of the above questions, then you should contact us and consider using Village Care Ltd as your chosen care provider – can you afford not to?

Our Client Care Commitments

  • Treat you and your belongings with respect and dignity at all times
  • Be punctual
  • Always wear a clean uniform
  • Communicate openly and regularly – with you and your family
  • Never accept just good enough
  • Acting on all comments, complaints & compliments

Contact Details

Village Care Ltd
3c Wesley Place
County Durham

tel/fax: (0191) 377 3040
email: info@villagecare.co.uk

Latest CQC Report


Home Care Assc

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