At Village Care Ltd, we’re experts in the delivery of first-class care in County Durham. Our services include everything from standard domiciliary care, such as personal care, meal preparation, and medication, to complex care, including long-term diseases, mental health, and PEG feeding. These services are all completed to the highest standards, and we’re passionate about making a difference in our service users’ lives.
We have a five-step process to ensure you get the service you need. This process starts with a call and includes a care assessment that comprehensively evaluates your needs and how we can meet them. Once you have agreed on a care plan, you will meet your carer, and the plan will commence. This thorough assessment ensures that you have the right level of support and that Village Care Ltd is fully aware of what you need. We arrange your care with you in mind, and we can also offer advice on paying for your care.
Village Care is also committed to providing compassionate and comprehensive palliative and end-of-life care, ensuring dignity and comfort for all patients during their most critical times. Our dedicated team offers specialised support tailored to each individual and their family’s unique needs, ensuring a peaceful environment.
With a focus on holistic care, we integrate pain management, emotional support, and spiritual care guided by empathy, respect, and integrity. Village Care is devoted to enhancing the quality of life for our patients while providing profound support and guidance to their loved ones during these challenging transitions.
Our care commitments are the bedrock on which Village Care Ltd is built. They ensure service users receive the best services and that our carers know the high standards expected of them. These commitments are echoed throughout our work, and we regularly refer back to them.
Our carers treat you, your home, and your belongings with dignity and respect.
We’ll always be there as arranged and ensure we stay with you for your time.
Our carers will always arrive with clean uniforms and be ready to work.
We communicate with you regularly and openly, including the service user and their family.
Our high standards mean we never accept “good enough” - we always go above and beyond.
We’re responsive and promptly respond to comments, complaints, and compliments.
“Thanked to all staff for the support and kindness in relation to the care given to her brother, everyone had gone above and beyond to help him and her during the entirety of his care but especially over the last 6 months as his health declined and also at the time of his passing”
“I just wanted to thank all staff who had cared for Barbara, as all girls were lovely and had showed so much kindness when looking after my wife”
“Denise rang and was overwhelmed with all the love and support shown to her family at the time of her Mams passing and leading up to it as well as her fathers passing who we had also cared for. All the carers were amazing and Irene and Bill had loved them all.”
Our care commitments are applied throughout a service user’s journey with us. With dignity as a cornerstone, our carers approach each service user with the utmost respect, ensuring that individuals, their homes, and personal belongings are treated with the care they deserve. This approach fosters an environment of mutual respect and understanding, which is crucial for providing compassionate care.
Punctuality is not just about time-keeping; it’s about reliability and trust. Village Care Ltd prides itself on its commitment to being there when needed, ensuring that each visit is not just timely but also meaningful and fully aligned with the service user’s needs.
Cleanliness, especially in care settings, is paramount. Our carers adhere to the highest hygiene standards, arriving in clean uniforms and following strict cleanliness protocols. This commitment extends beyond personal appearance, encompassing all aspects of care delivery, from the cleanliness of the living spaces to the hygiene practices employed during care activities.
Effective communication forms the backbone of our care provision. Village Care Ltd ensures that all communication – with service users, families, and among care teams – is clear, regular, and open. This commitment to transparent communication ensures that care is delivered, understood, and agreed upon by all parties involved.
Our ethos of high standards means that “good enough” is never enough. Our team is dedicated to going above and beyond in every aspect of care, continually seeking ways to improve and enhance the quality of life for those we serve.
Being responsive is critical to adapting and evolving in the dynamic care field. Village Care Ltd quickly responds to feedback, whether addressing concerns, making adjustments based on comments, or acknowledging compliments. This responsiveness ensures that our care remains relevant, practical, and appreciated, continually adapting to the evolving needs of our community.
How To Reduce Your Risk and Protect Your Brain For many years, we’ve been told that there’s little we can do to prevent Alzheimer’s disease and other types of dementia
Self-Help and Coping Tips to Overcome Depression Depression drains your energy, hope, and drive, making it difficult to do what you need to feel better. But while overcoming depression isn’t
How Caring for a Pet can Make You Happier and Healthier Professionally trained helper animals—such as guide dogs for the blind—offer obvious benefits to humans. However, the average domestic pet,
For general enquiries, please contact us using the details below, or fill out the enquiry form.
Founded in 1993, Village Care Ltd has been offering high-level domiciliary care services to service users in County Durham for more than three decades. Village Care Ltd takes pride in the work we offer and are proud to support those who need our help.
Are you looking for a new website? Contact Outrank Today
